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Before contacting us, please read our
Frequently Asked Questions section below
If you still have a problem then please
feel free to contact us at
Customerservices-at-theadultcoalition.com
(replace -at- with @ )
1. My logon doesn't work.
Our security software will track all login attempts to the
network. If it detects multiple users using the same login, it will
automatically change the password.
TAC2 members should click
HERE to have the new password
emailed to you.
TAC1 members should click
HERE to have the new password
emailed to you.
If you still have problems logging in then please
email
(replace -at- with @ ) us immediately with your username, email address that you used to
sign up with and the network you joined (ie TAC1 or TAC2)
2. I wish to cancel my account.
You can cancel a recurring subscription
HERE
3. I cant play the movies on TAC2
All the video's on TAC are in
Windows Media Format (.wmv) which is playable using Microsoft
Windows Media player (included with Windows). Other
players also support this format.
To make Windows Media Player your default player, open
Media Player and select Tools, Options and select the
File Types tab. Ensure that Windows Media File is fully
checked.
4. I cant access the Live Shows
This is typically because of your
firewall (there are also some known issues with the AOL
browser). Try disabling your firewall temporarily whilst
you access the Live Cam shows.
If you use the AOL browser then simply minimise/close it
and access the site using Internet Explorer
5. I cant access the Bonus Networks
Your TAC username and password will not work on the bonus networks. If
you are prompted for a username and password, this means that your
security settings are conflicting with the access system.
Please make sure your cookies are enabled (in IE, select Tools,
Internet Options, Privacy and set slider to low) and turn off any
firewall or security software you are running. Close all browsers
and re-open a fresh one.
If that doesn't work clear your browser cache and reboot your PC. If
you still can't get in email
membersupport@tandastudios.com with your TAC ccbill receipt and they will give you a manual
pass to ChickPass at no charge or call them at 866-393-1197.
6. I get an error saying "My browser does not support inline
frames.........." ?
First
check which version of internet explorer 7 you have installed.
1 - right click top grey
menu bar line and tick the menu bar option
2 - now you will have a
menu bar option appear.
3 - click help - then
click About internet Explorer
4 - A box appears telling
you which version you have installed.
5 - make sure the version
number is not below - 7.0.5730.11
If your version is lower
than this one, you will have a bug in your software.
Either upgrade to the
latest bug free version of Internet Explorer.
OR
Try disabling the
phishing option in your version.
1 - Click Tools
2 - Click Internet
Options
3 - Select the advanced
tab
4 - Scroll down to the
Phishing Filter option and Disable it.
OR lastly you can get an
IE6 emulator to view the site in.
Details of how to install and run this can be found here
http://www.microsoft.com/windows/ie/support/default.mspx
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